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Please note that messages via Twitter & Instagram are not regularly monitored and so may not get answered, to get the quickest reply please use contact@therochfordproject.com.
WHOLESALE We have put all new wholesale orders on hold at present as very busy with online store orders, however, we're looking to start back up taking on new stores in the new year (This will not affect you if already stocking the brand pre-2022)
If you have a shop/online store you can leave your details via the contact form below and will add your details to the list and contact all when taking wholesale orders for new customers starts again.
FAQ's To save you time contacting us we have listed some frequently asked questions below to help, if you still need help then please contact us using the general enquiries form below.
HOW LONG DO I STEEP MY FLAVOURS FOR? All of our flavours are pre-steeped but will require additional steeping if adding a nicotine shot to them. For best results you should add your nicotine shot, replace the nozzle, cap and give the bottle a good shake and then leave to settle for at least 24-48 hours. The longer you leave the mixture to blend with the nicotine shot the smoother the mixture will become.
Please note that some flavours may require some additional steeping time if they contain creams, custard, tobacco or coffee for at least 1-2 weeks for best results.
I LIVE OUTSIDE OF THE UK, CAN I STILL ORDER? Unfortunatley our brand is only available within mainland UK, in early 2021 we had to stop shipping overseas due to most carriers no longer accepting e-cigarette goods, there was a risk of items sent back from customs and so we made the decision to put this on hold as could not guarentee that items would be accepted and delivered as every country has their own restrictions and we have to abide by these rules and law.
Hopefully if things change in the future we will open up the online store to start accepting overseas orders but at present we cannot ship outside of mainland UK.
I DO NOT HAVE PAYPAL, HOW ELSE CAN I ORDER? You can also pay via direct bank transfer, please contact us at PAY VIA BACS and you will be sent an email with instructions.
CAN YOU ADD THE NICOTINE FOR ME? It is against the law for us to add any nicotine for you, however, it is very easy to do and as all bottles supplied have 10ml of space available so you can add your own blend should you not wish to add one of our own 100% VG 18mg shots (3mg).
COULD YOU MAKE ME A DIFFERENT RATIO OTHER THAN 70/30? All flavours have been mixed to a 70VG/30PG ratio and created in large batches via a third part laboratory where they fill and seal the bottles for us so creating a different mix other than these is not available as a service.
CAN I SUGGEST A FLAVOUR? Yes of course, we are always happy to hear any suggestions that you may have for possible flavours. We currently have a long list of flavours that we have worked on (or are working on) so the chances are that we may have a flavour that you like already in the works and so if enough people ask for that flavour profile it gives us an idea of what to focus on if it's on our list.
WHEN IS KOOKY COMING BACK! We get asked this a lot! we decided to put Kooky on a short hiatus back in late 2019 as new flavours were being added to the site and to make room in the brand we decided to wait and re-stock at a later date which just hasn't happened yet, but we will be bringing this flavour back in the future and will keep you all up to date on social media when we do.