FAQ's

Answers to your questions

To save you time contacting us we have listed some frequently asked questions below to help, if you still need help then please contact us using the general enquiries contact form.

Keep getting 'Order unsuccessful' message when paying via Opayo (Credit card)?

There are a few reasons why you may be getting this message once you've tried to place an order using Opayo. The following are a few of the most common mistakes made which can lead to your order not going through but are easy to remedy.

1. If you have an address that has a house number &/or flat number for example 'Flat 5, 42 Hollow Road' you may need to reverse the address numbers so that they match exactly  what your bank has on file so the above may need to read '42 Hollow Road, Flat 5' any address that is entered must match what your bank has on file in the correct order else your bank will decline.

2. Please check that all numbers on your card are entered correctly, sometimes it only takes one number to be incorrect to invalidate the order. Also please check that the card you are using is also the option selected, for example if you have a Mastercard Debit card and select Visa by accident your card would void the transaction, also check if your card is a debit card or standard one.

3. Sometimes if a new card has been used it may take time for the card to register with the bank so could automatically reject the order.

The vape tax

The UK Government is introducing a new 'Vaping Products Duty' that will mean all e-liquid sold here becomes subject to tax from the 1st of October 2026 and retailers and suppliers will need to comply with a duty stamps scheme before then. This is the first time vapes have been taxed like tobacco or alcohol, and the aim is to make vaping products less affordable for non-smokers and young people while still keeping them cheaper than cigarettes, supporting public health goals. 

This is not something that is going away or may effect some and not others, this is going to effect everyone who vapes, and no matter how big or small the company is the tax will be the same. So if your current supplier is selling e-liquid super cheap it will not matter, they will need to pay the same amount of tax as some of the more expensive brands. As a business in able to survive our prices will increase also nearer the time and this is why we have decided to release our flavours as concentrates.

Going forward this will be the most cost effective way to vape and so learning to mix will be very important and is so easy to do but at present it's easier to just buy pre-mixed shortfill's but with the price of shortfill's going up by a ridiculous amount that is out of our hands, at least we can supply you with part of the e-liquid mix which is the most important, the flavour! you will need to source your own Vegetable Glycerine (VG) and/or Propylene Glycol (PG) however, this will be significantly cheaper to purchase outside of vaping stores.

The new vaping tax is going to include not only the flavour concentrate but also the Vegetable Glycerine (VG) and Propylene Glycol (PG) which is what is going to hike the cost of the e-liquid as although these ingredients are not just used in vaping, but if they are sold for the intention of vaping they are going to charge you extra tax on top (Vape Tax) per ml, so when they mention 'liquid' it does not mean just flavoured liquid it also means plain old Vegetable Glycerine (VG) and Propylene Glycol (PG) and this is why shortfill prices will be going up as shortfill's are only a small part concentration and the rest is just Vegetable Glycerine (VG) and/or Propylene Glycol (PG) but this is also going to be taxed. 

The duty is charged on the amount of e-liquid in a product at a rate of about £2.20 per 10ml of liquid, so a typical 10ml bottle that might currently sell for around £3.99 could increase to about £6.60 once tax and VAT are included, and a larger 50ml shortfill could go from roughly £11.99 to around £25 at retail once the duty and VAT are added. Smaller pre-filled pods see a smaller increase for example, a 2ml pod might rise from about £4.00 to £4.50 on the shelf after tax and VAT. Retailers and customers should expect these changes from late 2026 and plan pricing and stock accordingly.

How long do I steep my flavours for?

All of our flavours are pre-steeped but will require additional steeping if adding a nicotine shot to them. For best results you should add your nicotine shot, replace the nozzle, cap and give the bottle a good shake and then leave to settle for at least 24-48 hours. The longer you leave the mixture to blend with the nicotine shot the smoother the mixture will become. Please note some flavours may require some additional steeping time if they contain creams, custard, tobacco or coffee for at least 1-2 weeks for best results.

I live outside the UK, can I still order?

Unfortunately our brand is only available within mainland UK, in early 2021 we had to stop shipping overseas due to most carriers no longer accepting e-cigarette goods, there was a risk of items sent back from customs and so we made the decision to put this on hold as could not guarantee that items would be accepted and delivered as every country has there own restrictions and we have to abide by these rules and law. Hopefully if things change in the future we will open up the online store to start accepting overseas orders but at present we cannot ship outside of mainland UK.

Can you add the nicotine for me?

It is against the law for us to add any nicotine for you, however, it is very easy to do and as all bottles supplied have enough space available so you can add your own blend should you not wish to add one of our own shots.

Will you be adding larger concentrates in future?

At present we are only bottling concentrates in 30ml batches, a 30ml bottle will make approximately 150ml of finished (0mg) e-liquid if mixed at the standard 20%, however, as this is a concentrate you have the option to mix at a lower ratio and get even more out of a bottle. All concentrates must be diluted down first with Vegetable Glycerine (VG) and/or Propylene Glycol (PG) do NOT vape without diluting first.

Could you make me a different ratio other than 70/30?

All flavours have been mixed to either a 70VG/30PG ratio or 80VG/20PG ratio (Currently) and created in large batches via a third party laboratory where they fill and seal the bottles for us so creating a different mix other than these is not currently available as a service, however, we will be looking at creating various mix ratios such as 50VG/50PG, 60/VG/40/PG etc and whatever ratios our customers advise us of that would be welcomed. By ordering our concentrates you now have the option to create any ratio you want.

Can I suggest a flavour?

Yes of course, we are always happy to hear any suggestions that you may have for possible flavours. We currently have a long list of flavours that we have worked on (or are working on) so the chances are that we may have a flavour that you like already in the works and so if enough people ask for that flavour profile it gives us an idea of what to focus on if it's on our list.

Do you do wholesale?

Yes we do for a select few of exiting shops that we have worked with for many years, this is to give them a little something different that other vape shops close to them do not stock which has worked out really well for both parties, but we have put all new wholesale orders on hold at present as we are very busy concentrating on our online store orders, however, we're always interested to hear from small independent shops that are looking at stocking a brand that others around them do not stock (This will not affect you if already stocking our brand pre-2021)

If you do have a shop/online store and are interested in stocking our brand you can leave your details via the contact form and we will add your details to the list and contact you when taking wholesale orders for new customers again.

Upcoming bank holidays  - 2026 (UK) 

During public bank holidays we do not have any collections from Royal Mail, there may still be deliveries on a weekend but please note the following dates where no collections or deliveries will be made. To ensure that your order will be delivered on time please make sure you order a few days in advance.

****** ALL DELIVERY DATES ARE ESTIMATED AND ARE NOT A GUARANTEE ******

All delivery times/dates are estimated by our carrier Royal Mail and are approximate times only. At this time of year understandably there may be delays with Christmas and Black Friday/Cyber Monday sales on and so Royal Mail can have delays at there mail centres, this is out of our hands and all we can do is ask you to be patient as any delays will be sorted as soon as they move through the mail centres.

24hr and 48hr tracked are just estimates only but they are generally on time, but at this time of the year we just advise you order early to make sure that your order arrives before any holiday breaks.